Omnichannel Contact Center Solution - Powered by IZIHelp, Delivered by Dotbase.  

Strategic Partnership Between Dotbase & IZIHelp

To help businesses deliver better, faster, and smarter customer support, Dotbase has partnered with IZIHelp.com, a leading omnichannel messaging platform based in Vietnam.

Through this strategic collaboration, Dotbase provides a comprehensive omnichannel contact center solution to brands, SMEs, and marketing agencies seeking to centralize communication, reduce response times, and enhance customer satisfaction across all channels.

What the Solution Offers

A powerful, cloud-based system that enables your support team to:

• Manage All Conversations in One Place
  Connect and reply to messages from Facebook, Zalo, Instagram, TikTok, WhatsApp, Email, Live Chat, and more, from one single inbox.
• Track Full Customer History Across Channels
  Gain a complete view of customer interactions, even when they switch platforms.
• Automate with Smart Ticketing
  Auto-assign tickets, add tags, set priorities, define SLA, and streamline your support workflow.
• Built-in Mini CRM
  View customer info, order history, and campaign engagement directly from the chat screen.
• Support Chatbot Integration
  Utilize AI assistants to answer FAQs, qualify leads, or provide assistance during peak times, while human agents handle more complex cases.
• Manage Teams Efficiently
  Set roles and permissions, assign departments, monitor KPIs, and track agent performance in real time.
• Secure & Scalable
  Hosted on ISO-compliant infrastructure with robust access control, encrypted data, and 24/7 system monitoring.

How Dotbase Implements It for You

1. Onboarding & Setup

Dotbase helps integrate your social platforms, configure teams, import data, and define workflows—ready within a few days.

2. Custom Workflow Consultation

We work closely with your operations or marketing team to align the system with your internal processes, roles, and business goals.

3. Training & Launch

Your agents are fully trained by Dotbase specialists. We provide both initial onboarding and ongoing support to keep your system running smoothly.

Why Choose the Dotbase + IZIHelp Solution?

• All-in-One Omnichannel Platform: No more switching tools—one inbox, multiple channels.
• Faster Response, Better CX: Improve customer satisfaction with quick, informed replies.
• Performance Insights: View reports by agent, channel, or department to drive smarter decisions.
• Local Partner Support: Dotbase is your strategic tech partner, based in Vietnam, with bilingual support and deep experience in CRM & automation.
• Enterprise Security & Compliance: Built with Vietnamese data regulations and business-grade uptime in mind.

Who This Is For

• SMEs Scaling Support Teams: Move beyond spreadsheets and scattered inboxes.
• Corporate Brands with Multi-Channel Demand: Streamline high-volume communication across platforms.
• Marketing & eCommerce Teams: Run campaigns and handle inquiries in one unified flow, without losing history or leads.
• Customer Care & BPO Units: Manage large support teams with clear accountability, SLAs, and reporting.

Let’s Transform the Way You Communicate with Customers

From social DMs to support tickets, Dotbase helps you centralize, automate, and elevate every conversation.

👉 Schedule a demo today and see how we can help your business deliver smarter customer service.

🔗 www.dotbasesoft.com | contact@dotbasesoft.com | In partnership with IZIHelp.com